Returns and complaints

 

 

Returns and complaints

Change in orders


We want to give you the fastest delivery possible, therefore we pack your goods shortly after your order has been received by us. We cannot change your order. If you want to add a product or resize, please place a new order.


Right to return policy
When you shop at Hollywood, you always have a 30 day return policy (money back). When you make a return you can not change it to an other product. Please make a return and place a new order. Note that it is enough that you notify us that you wish to exercise your right within 30 days from the date you received your package. Does not apply to the purchase of lingerie and swimwear.

Note that the product and even the packaging must be in its original condition. No tags or such may be added directly on the shoebox at the return. Is the carton damaged upon return to us, we charge a fee of at least 20% of its value or 30 EUR. Hats may not be sent in envelopes, but should be sent in a box, when its important that the shape is retained.

We follow the rules and guidelines for e-commerce set by Swedish Consumer Agency (more info here).

Exchange can not be made to a product. Please make a return and place a new order.
Enter your account number, clearing number and bank on the return form. You will be responsible for the return shipping cost.

If you have questions about your item or your purchase, please call or email us and we will help you.


Returning goods
Return form must always be complete and sent with the item(s) to be returned. You, the customer pay the return costs. It is important that you fill it in correctly, it is better to fill in too much than too little. If you have any questions, call: +46 8-7200797 or e-mail us: [email protected]. It is important to include the order number in the e-mail.

NOTE: We send you an e-mail as soon as we have opened your return. If you have decided to return parts of your order or your total order you will be refunded 1-5 weekdays after you receive an email from us. Attention! At high pressure the process of refunds can take up to 14 days.

Return forms for download:

International returns:
Visit your local post office, send the goods to:
Hollywood, BOX 1251, 164 29 KISTA, SWEDEN

Enter the order number on the outside of your return package and it may speed up the return handlings.
Returned goods must be unused and in new condition, this also applies to packaging.
Any communication regarding returns / queries, write your order number in the email message subject.
Note that the return processing can take up to 14 days.


Warranty / Complaints
Any warranties or claims must be notified by e-mail ([email protected]) or by phone on +468-72 00 797 before return. Returns can not take place until agreement with Hollywood has occurred. In some cases, a photo, can be enough. We want a correspondence before the warranty claim begins.
We follow Swedish law regarding cunsumer rights and if you want to learn more about what these laws, visit www.konsumentverket.se. We will follow the Swedish Consumer Complaints Board recommendations in any dispute.


Refunds

If you return your entire order we will refund you the same way you paid, but we deduct the return postage of 59SEK - if you used our return shipping label.

Credit card and PayPal:
If you return an order, or part of an order, that you purchased via credit card or PayPal, you do not need to send any account information as the refund is sent to the same account as used for the purchase.

Cash on delivery:
A refund will be made to your bank account. Please send us your account information. Remember to always include your account number.

Invoice:
If you choose to pay via Klarna Invoice or Klarna Account, we adjust the order total and there will be sent out an updated invoice with the new amount. When already paid invoice, we will make a refund to Klarna which in turn refunds you. Contact Klarna for futher questions: +468-12012010.

Unclaimed packages:
You have 14 days to collect your parcel at the delivery point. If you don’t pick-up the package within that time, it will be returned to us. For not picked up packages we will deduct 30 EUR for shipping and administrative fees off the refund amount.